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Thomasville.com Return Policy for Online Purchases

Cancellations and changes are permitted only within 72 hours of order placement. Beyond this period, Thomasville is not able to offer refunds, cancellations or exchanges for any reason.

The Thomasville personal touch assures your satisfaction

Thomasville has introduced some additional steps to the online purchase process to ensure your ultimate satisfaction.

After you hit the “buy” button and within 72 hours of our receipt of your electronic order, a Thomasville Customer Service representative will personally call you to confirm that the details of your purchase are in perfect order. We will even ask you to confirm that you’ve measured your space to ensure your new furniture will fit properly…and that it can be delivered through hallways and doorway. We will update you on estimated delivery dates so you know generally when to expect your new furniture. And, after your order is confirmed, a local Store Designer will reach out to you and keep you up to date on the expected delivery timeframe.

Thomasville is a complete home decorating resource. As we review details of your current order with you, remember that a talented store Design Consultant can be at your service. A design pro can be a great asset, especially if your online purchase is part of a larger decorating project.

In-Store Purchases

The above return policy is only applicable to online purchases made on Thomasville.com. Please contact your local retailer for that store's return policy, as it varies by retailer.

Thomasville Warranty

Thomasville has been the expert in classic home interiors for over 100 years. We are committed to quality and stand behind our products with the Thomasville Warranty.