Warranty Information

Thank you for trusting Thomasville with your home decorating plans. We offer over 100 years of experience in the design, manufacture and sourcing of quality home furnishings. Thomasville proudly stands behind our fine home furnishings with this warranty. 

Thomasville warrants to you, the original purchaser, that goods shall be free of defects in material and/or workmanship attributable to manufacturing for a period specified in the detail below from date of buyer’s receipt of product. Damage resulting from improper handling after merchandise is received or from exposure to weather or extreme atmospheric conditions is not covered by the Thomasville warranty. Warranty is subject to normal use under normal conditions. THE REPAIR OR REPLACEMENT OF DEFECTIVE GOODS CONSTITUTES THOMASVILLE’S ENTIRE OBLIGATION. THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Thomasville shall in no event be liable for incidental or consequential damages. If any model or sample is shown to buyer, such model or sample is used merely to illustrate the general type and quality of goods, and not to represent that goods supplied to buyer will necessarily conform in all respects to the sample or model. All claims for seller’s failure to comply with this warranty shall be governed by the provisions of this paragraph.

CATEGORYPERIOD COVEREDCOMMENT
Wood furniture 3 years Because wood furniture is a product of nature, characteristics such as knots, grain variation, color variation and mineral streaking are not defects and are thus not warranted.
   
Metal furniture and detailing 1 year Abrasive scratches disturbing the finish and resulting in rust or tarnishing are not covered.
   
Marble & stone 1 yearNature's own imperfections such as random mineral streaking and color variation should be expected (and desired) and are not warranted.
   
Glass & minor components 1 yearGlass & minor components 1 year Natural glass manufacturing characteristics such as small air bubbles, surface waviness and light pitting are to be expected and are not defects. Glass tabletops should not be used as a seating option.
   
Electrical components, switches, controls 1 year 
   

All upholstery warranties are effective from date of buyer’s receipt of product and available only to the original purchaser, provided that the piece is upholstered in the original covering. Coverage is subject to normal use under normal conditions. The Thomasville coverings warranty does not include pilling or wrinkling nor does it include fading or stains from spills such as (but not limited to) acids, solvents, dyes, ink, paint, or other corrosive chemicals or body fluids. We caution consumers against improper cleaning, abuse, negligence, application of chemical products, and exposure of coverings to sunlight, bright light or extreme heat. Items so exposed are not protected by this warranty.

CATEGORYPERIOD COVEREDCOMMENT
Frames & springs 5 yearsFrames & springs 5 years
   
Motion mechanisms, swivel rocker mechanisms3 years 
   
Cushion cores, pillow inserts, back cushions, back pillows and padding3 yearsWarranted against loss of resilience under normal conditions. All cushions and pillows will naturally soften with normal use. This is not a material or manufacturing defect. Warranty does not cover any normal softening of cushion core, flattening of a fiber top or loss of loft.
   
Sleeper mechanisms3 years 
   
Sleeper mattresses 1 year 
   
Electrical components, motors, controls 1 year 
   
Coverings: fabric 1 yearWarranted against seam slippage, fraying, and dye transfer. Except where intrinsic to natural characteristics of fabric (e.g., velvets, silks), warranted against nap loss and marking.  All COM (Customer's Own Material) are mercahndise subject to after-market protective treatments excluded from warranty.
   
Coverings: leather1 yearWarranted against splitting, seam slippage and dye transfer. Nature's own characteristics such as wrinkling, marking and variations in grain or color are not covered.
   
Table-top & floor lamps 1 yearPlease follow usage directions. Improper installation and damage from disregard of safety and/or care instructions, such as incorrect wattage, expired light bulbs, plugs and coverings are not warranted. Patina of natural aging brass is not covered.
   
Wall art 1 year Please follow installation guidelines, as merchandise is not warranted against improper handling; nor damages resulting from weather conditions such as humidity and exposure to sunlight.
   
Area rugs 1 yearArea rugs 1 year Some irregularity in knotting is not a defect in unique, hand-knotted rugs and is thus not warranted. Fading or damage caused by pets and staining is not covered.
   
Window treatments: 1 yearFading, wrinkling, improper installation, shrinking and pet damage not covered. Mechanical hardware breakage fabrics, workroom & hardware not warranted.
   
Top-of-bed, sheets, duvet covers 1 yearPlease follow care instructions. Warranty does not cover shrinkage, fading, wrinkling, pet damage or compression. bedspreads, pillows & throws
   
Foliage & Florals 1 yearFading and pet damage is not covered.
   
Clocks & decorative accents 1 yearThe patina of natural aging brass is not a defect and thus not warranted. Natural expansion/contraction due to temperature variations is not covered. Damages resulting from improper installation or care are not warranted.
   

LIMITATIONS AND COVERAGE EXCLUSIONS

Implied Warranties: Thomasville makes no implied warranties of merchantability or fitness for a particular purpose. These and all other implied warranties are specifically disclaimed. By implied warranties, Thomasville references warranties that the law sometimes implies to have been given by the seller, even though they are not documented in writing. (Some states do not allow an exclusion or limitation on the length of an implied warranty, so the above exclusions/limitations may not apply to you.)

Place of Purchase: This warranty protects Thomasville purchases from Authorized Thomasville Retailers only. Household Use: This warranty applies only when you have purchased Thomasville furniture for your own normal indoor household use, and not for resale or commercial use, which includes rental, business and institutional or other non-residential use.

Proper Care and Use: Proper care and usage are essential to preserving your rights under this warranty. This warranty does not apply if your Thomasville merchandise is damaged by the use of detergents, abrasives or other harsh cleaning agents. Please reference the Consumer Care Guide available online (www.thomasville.com/product-care). 

Accidents, Abuse and Normal Wear & Tear: This warranty does not cover damage resulting from negligence, abuse, normal wear and tear, or accidents: including (but not limited to) burns, cuts, scratches, tears, scuffs, watermarks, indentations or pet damage.

Product Modifications: Any product modification by retailer, consumer or other parties not authorized by Thomasville will void this warranty.

Floor Samples or As-Is Purchases: This warranty does not cover floor samples or products designated “as is” at time of purchase.

Variations from Floor Samples or Literature: Because of craftsmanship or use of natural materials in Thomasville products, normal variations can occur from piece to piece. This warranty does not cover such differences. Nor are variations from printed illustrations covered.

Consequential or Incidental Damages: Thomasville will not be liable for any loss, expense or damage other than to the furniture itself that may result from a defect in the furniture. (Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations/exclusions may not apply to you.)

Your Warranty Rights: This warranty gives you specific legal rights and you may also have other rights, which vary from state to state. Except for such other rights, the remedies provided under this warranty state the limit of the responsibilities of Thomasville.

EFFECTIVE WITH PRODUCTS PURCHASED AFTER JANUARY 1, 2009.

 

How to proceed if you observe a defect:

First and foremost, should you notice a manufacturing defect, it is important that you promptly notify the Thomasville Authorized Retailer where your purchase was made. If it is impossible or impractical to notify your local retailer, please submit your claim to Thomasville Consumer Services. To exercise your rights under this warranty, you must submit the original sales receipt and delivery ticket when making a claim. 

For your convenience, there are a number of ways you may contact us: in writing, via fax, email or online as follows:

Heritage Home Group

Thomasville Consumer Services

1925 Eastchester Drive

High Point NC, 27260

info@thomasville.com

Effective with products purchased after January 1, 2009.